30 day returns guaranteed
You can return your items within 30 days of receipt of your shipment.
- Items must be unworn and unwashed.
- For hygiene reason, knickers can only be returned / exchanged if the hygiene protection labels have not been removed.
- You must obtain the proof of postage just if your item(s) is lost on its way back to us.
- Juliemay reserves the right to reject return requests if the returned items are in unacceptable condition.
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return postage
How soon will I get my refund / exchange?
- Once your return / exchange is received and inspected, we will send you an email to notify you that we have received your returned item.
- For approved returns, your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
- Exchanged items will be shipped to your order address within 5-10 working days.