Returns & Exchanges

Returns & Exchanges

We want you to find the fit that feels right. If something isn't quite perfect, you have 180 days from your order date to return or exchange it.

What we offer

Unlimited exchanges until you find the perfect fit — swap for a different size or a different style as many times as you need. Choose an exchange instead of a refund and we'll add an extra 20% credit to the value of your return. Any discounts from your original order carry over, and there are no additional shipping fees on exchange orders. If the exchange still isn't right, you can return it for a refund.

How to start your return

Please use the returns portal that matches your order, and follow the steps on screen:

• Start a return — UK and EU orders
• Start a return — US orders

These links open our returns portal, which is operated for us by Returns Center. You'll be asked for your order number and email address, and you'll receive a returns label and instructions.

How long it takes

Once your parcel arrives at our warehouse we usually process returns within 5–10 working days. Exchanges are dispatched with tracking, and we'll email you the details.

Condition of returned items

Please return items in the envelope provided, with tags intact and in resaleable condition. We reserve the right to reject returns where items are unscannable or are not in an acceptable condition.

Need help?

If anything is unclear, or your order isn't showing in the portal, email us at cs@juliemay.co.uk and we'll sort it out with you personally.