To Return / Exchange, please enter your email/phone number (you need to add +44 ) and order no. (starting with KS). You will receive an email with the return address, please check your spam box if you don't.
Style Swap Programme
We provide a maximum of 1 style swap for one same price item per order.
To submit a Style Swap request, please choose ‘EXCHANGE’ after selecting the item unwanted and tell us the style you wish to swap in the Note field.
For example, if you bought a bra priced at £48.00, you can swap for an item across our store with an original price of £48.00 or less. If you are looking at a discounted item, please refer to its original price before the discount.
Please refer to our website for stock availability. Our team member will contact you if the item you selected is not available.
How do I return / Exchange / Style Swap?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- For style swap, choose ‘EXCHANGE’ after selecting the returning item and tell us the style you wish to swap in the Note field.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
If you find the items are not fit, please leave us some feedback in the Note in this portal to let us know more about the fitting problem.
We understand that bra fitting is not always easy. We endeavour to improve our size grading and consistently upgrade our products. your opinion can help us make our products a more comfortable wearing experience for our customers.
Thank you in advance for helping us.